Frequently Asked Questions (FAQ)

1. How long is the tour?
The tour lasts approximately 2.5 hours. We begin at 11:00 AM at Rotterdam Central Station and end at Pompenburg Community Garden.

2. In which language is the tour given?
In English or Dutch, depending on the group’s preference.

3. What if I’m late?
We start on time. Unfortunately, refunds are not possible for late arrivals. We recommend arriving 10 minutes early.

4. Can I book for a group?
Yes! We welcome groups of up to 15 people. Contact us for private bookings.

5. How do I pay?
After booking, you’ll receive a payment link via WhatsApp (Tikkie), or you can purchase through our Etsy shop.

6. What’s included in the goodie bag?
A water, a mini notebook, and a small treat or local surprise 🎁

7. Can I buy tote bags and mugs separately?
Yes! You can find all products in our Etsy shop or on the “Souvenirs” page of our website.

8. Is the tour wheelchair accessible?
Mostly, yes! Let us know in advance, and we’ll make sure the route is suitable for your needs.